Search QatarPRNetwork.com

Home >> FMCG, Food, Beverages, Restaurant

Doha Festival City Launches Cutting-Edge AI Chatbot to Enhance Exceptional Service Delivery

Doha Festival City Launches Cutting-Edge AI Chatbot to Enhance Exceptional Service Delivery

Monday, October 3, 2022/ Editor -  

Share

Home >> FMCG, Food, Beverages, Restaurant

The new first to market Mall chatbot “Bahja”, offers visitors quick access via WhatsApp to mall information and services 

Doha, Qatar – 5, April 2022: Doha Festival City, Qatar's one and only choice for shopping, dining, and entertainment, announced the launch of its latest digital application, the mall’s exclusive Artificial Intelligence (AI) Whatsapp chatbot ‘Bahja’, which means ‘Joy’ in Arabic, is part of the Mall’s efforts to deliver a faster, more convenient service to its visitors.

Through Bahja, customers can have quick access to mall information and services. The chatbot enables customers to ask questions and receive answers, enabling them to find information on the latest events and offers in an instant messaging format. Visitors can also book their VOX cinema tickets directly, find items they are interested in buying through the shopper assistance feature, and conveniently reach their shopping or dining outlet using the wayfinding feature.

Robert Hall, Doha Festival City’s General Manager, said: “Introducing this intuitive chatbot feature is part of our digitization efforts to provide visitors with a more personal and convenient experience. As leaders in the retail field, we aim to be at the forefront of technology to accelerate the delivery of our services and enhance their accessibility. We are keen on staying at the frontier of the national digitization drive in ways that enable active visitor engagement.”

This innovation follows an award-winning Artificial Intelligence (AI) Chatbot Doha Festival City developed for the Bon Appetit Food Festival where visitors and tenants enjoyed a completely touchless experience. Using the Chatbot, visitors were able to fulfil several functions such as registration, acquisition of coupons and tickets, participating in draws, in addition to receiving notifications and promotions. 
 
In the coming months, Doha Festival City will release even more exciting functions for Bahja chatbot users including club memberships, a rewards programme, and access to raffles and activations. To contact Bahja, visitors can send a WhatsApp text to the number +974 4035 4444. 

Doha Festival City is applying the necessary safety protocols to prevent the spread of the COVID-19 pandemic. Customers are required to show their green EHTERAZ status at the entrance of the mall and to wear a mask inside retail shops. Social distancing stickers have been placed throughout the mall to ensure customers are following the safe distance measures.

Doha Festival City’s Ramadan opening hours from the 1st of Ramadan till the 16th of April are: 


For retail:                 Saturday to Thursday from 10 am to 3 pm then 7 pm till midnight


                                  Friday                                       1 pm    till midnight

For dining:               Iftar till midnight                   (a few outlets till 1 am)
For hypermarket:   9 am till midnight 


Previous in FMCG, Food, Beverages, Restaurant

Next in FMCG, Food, Beverages, Restaurant


Home >> FMCG, Food, Beverages, Restaurant Section

Latest Press Release

Doha Emerges as a Global Epicenter for Fintech and Insurtech Innovation as MENA ...

Zulal Wellness Resort by Chiva-Som to Host ‘Hikma & Harmony' in Celebration of 1 ...

WCM-Q declared a Center of Excellence by leading diabetes body

Sony Marks Grand Opening of its New Store at Qatar Duty Free in Partnership with ...

QIC Group Launches Dual MENA Insurtech and Fintech Summits in Doha Advancing Qat ...

Dukhan Bank Launches an Exceptional Personal Finance Campaign with the Best Annu ...

Zulal Wellness Resort by Chiva-Som Hosts ASEAN Mangrove Planting Event in Collab ...

Nasser Bin Khaled Automobiles successfully concludes Mercedes-Benz Certified Pre ...

QIC Group Unites MENA Insurtech and Fintech Ecosystems Under One Strategic Platf ...

WCM-Q Student Research Forum showcases student innovation

What's In a Trim? How Presidential Touches Help Luxurious Lincoln Aviator Take F ...

A Chic Culinary Escape Awaits at Vogue Cafe Doha

SHEGLAM launches the Buttery Bliss Blush Stick: The shortcut to glow-up skin

Eight Diverse Films Supported by Doha Film Institute Selected for 2025 Cannes Fi ...

Pre-university students flock to WCM-Q Doctors of the Future Conference

Sculpting a Story of Time: Four Seasons Hotel Doha Collaborated with Artist Dan ...

Three New Limit Guinness Records at Ice Speed Festival EXEED EXLANTIX ES & ET Re ...

Jiwan x Alee Pop-Up Concludes with Resounding Success An Inspired Fusion of Flav ...

QIC Launches “Coins” Loyalty Rewards Program

Build Your House and Inspire Exhibitions Successfully Conclude with Over 16,000 ...